Disable any firewalls (especially Windows Firewall), antivirus programs, and security programs that are currently running. Unplug the connection between your modem and your router. Make sure that you are working in a secure environment If you still cannot ping the device, contact support. Note: The second computer will need to be on the same network and subnet as the serial over IP device. If you cannot ping the device, use a different computer, Ethernet cable, and serial device (if one is available). Use a crossover Ethernet cable to connect the device and the computer. To connect the serial device directly to the computer that you are troubleshooting with, complete the following: If you receive replies from the IP address, then you can see the device on the network and the issue is with something else.Ĭonnect the serial device directly to the computer Enter the number of packets that you want to test with. Enter the IP address in the Please enter the network address to ping field. Double-click Applications > Utilities > Network Utility. To ping the device using a computer that is running a version of Mac OS, do the following: To ping the device using a computer that is running a version of Windows 8, do the following: To ping the device using a computer that is running a version of Windows Vista or Windows 7, do the following: To ping the device using a computer that is running a version of Windows XP, do the following: 
If the serial device and your computer are on the same network and subnet, try pinging the device. If the device starts with an IP address that is not on your subnet, change your IP address to match the subnet being used before you continue. Connect to the web interface (if there is one) or connect using the included software.īefore you begin, make sure that the serial device is on the same network and subnet.Connect the serial device directly to the computer and ping the device.
To troubleshoot this issue, you can try the following:
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